We intend to be the recognized leader in service excellence among all companies—not just elevator companies—worldwide. We will inspire our customers’ total confidence through exceptional service that earns us 100 percent of their business, 100 percent of the time.
OUR VALUES—PRINCIPLES THAT GUIDE OUR WORK BEHAVIOR
The foundation of the Otis vision of service excellence is built on the dedication of our people and sealed with a commitment to exceed customer expectations.
Millions of people around the world use Otis elevators and escalators every day without giving safety a second thought. For us, that's success. We understand that the safe way is the only way.
For more than 150 years, quality has made Otis the most trusted name in the industry. We must build on this foundation for the next 150 years.
We shall operate our business affairs to the letter and spirit of the law, and our actions must be ethical every time. Acting ethically and honorably wins loyalty from our customers.