We intend to be the recognized leader in service excellence among all companies—not just elevator companies—worldwide. We will inspire our customers’ total confidence through exceptional service that earns us 100 percent of their business, 100 percent of the time.


Service excellence is more than what we provide, it’s how we think and act. It’s not just “fixing a problem” or performing routine maintenance, it’s the “smile” in the voice on the phone, the prompt response to a request and the drive to always improve. It’s how we work with one another and how we work with our customers and the riding public.

We believe that service excellence begins with each employee’s commitment to improve the things—no matter how small—that are in their control. By keeping an “at your service” attitude and striving to exceed our customers’ and each other’s expectations, we are working hard to become a benchmark for superior service—not just for elevator companies, but for all companies worldwide.


The foundation of the Otis vision of service excellence is built on the dedication of our people and sealed with a commitment to exceed customer expectations.

Millions of people around the world use Otis elevators and escalators every day without giving safety a second thought. For us, that's success. We understand that the safe way is the only way.

For more than 160 years, quality has made Otis the most trusted name in the industry. We must build on this foundation for the next 160 years.

We shall operate our business affairs to the letter and spirit of the law, and our actions must be ethical every time. Acting ethically and honorably wins loyalty from our customers.

“At Incheon International Airport, safety and quality performance are paramount. Given our past experience with Otis in Phase 1, we are confident that Otis’ technology, performance and service are an important part of helping us operate the best airport in the world.”
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TaeJeong Ahn
Head of Maintenance Operations, Incheon International Airport