OUR VISION

We intend to be the recognized leader in service excellence among all companies—not just elevator companies—worldwide. We will inspire our customers’ total confidence through exceptional service that earns us 100 percent of their business, 100 percent of the time.

1 IN SERVICE

Service excellence is more than what we provide, it’s how we think and act. It’s not just “fixing a problem” or performing routine maintenance, it’s the “smile” in the voice on the phone, the prompt response to a request and the drive to always improve. It’s how we work with one another and how we work with our customers and the riding public.

We believe that service excellence begins with each employee’s commitment to improve the things—no matter how small—that are in their control. By keeping an “at your service” attitude and striving to exceed our customers’ and each other’s expectations, we are working hard to become a benchmark for superior service—not just for elevator companies, but for all companies worldwide.

OUR VALUES—PRINCIPLES THAT GUIDE OUR WORK BEHAVIOR

People
The foundation of the Otis vision of service excellence is built on the dedication of our people and sealed with a commitment to exceed customer expectations.

Safety
Millions of people around the world use Otis elevators and escalators every day without giving safety a second thought. For us, that's success. We understand that the safe way is the only way.

Quality
For more than 160 years, quality has made Otis the most trusted name in the industry. We must build on this foundation for the next 160 years.

Integrity
We shall operate our business affairs to the letter and spirit of the law, and our actions must be ethical every time. Acting ethically and honorably wins loyalty from our customers.

OUR COMMITMENTS

These commitments guide our everyday interactions with our customers and help us to deliver Service Excellence. By keeping these promises, we will provide the best service in the world.
The commitments let our customer know exactly what they can expect from Otis.


We will take every action to ensure our products are safe for you and each passenger.

We will be uncompromising on work quality.

We will respond promptly to your requests and keep you updated on our progress.

We will relentlessly follow up on every job, to meet or exceed your expectations.

We will take ownership of any issues and address them in a timely manner.


We will anticipate your needs and be proactive in meeting them.


We will deliver what we promise, on time, with no exceptions.

We will maintain a positive and professional attitude.

Find a Local Office

Otis has customer service contacts in nearly 200 locations worldwide. To locate one in your area, choose from the list below.

Find Otis Products and Services

Choose a location below to learn more about specific products and services in your area.

“Otis products are reliable, and Otis people are always professional and customer-oriented. It is important to have a reliable partner like Otis who works effectively with a general contractor and solves problems on the job site independently without long discussions.”
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Jens Kohlmorgen
Managing Director, ECE Projektmanagement


“At Incheon International Airport, safety and quality performance are paramount. Given our past experience with Otis in Phase 1, we are confident that Otis’ technology, performance and service are an important part of helping us operate the best airport in the world.”
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TaeJeong Ahn
Head of Maintenance Operations, Incheon International Airport