SERVICE EXCELLENCE

Service excellence is more than what we provide, it’s how we think and act. It’s not just “fixing a problem” or performing routine maintenance, it’s the “smile” in the voice on the phone, the prompt response to a request and the drive to always improve. It’s how we work with one another and how we work with our customers and the riding public.

We believe that service excellence begins with each employee’s commitment to improve the things—no matter how small—that are in their control. By keeping an “at your service” attitude and striving to exceed our customers’ and each other’s expectations, we are working hard to become a benchmark for superior service—not just for elevator companies, but for all companies worldwide.


THE SERVICE EXCELLENCE BASICS




Mouse-over a button above to learn more about a Service Excellence basic.

Every Otis employee is expected to practice Service Excellence every day, following this 12-point roadmap.


“Otis products are reliable, and Otis people are always professional and customer-oriented. It is important to have a reliable partner like Otis who works effectively with a general contractor and solves problems on the job site independently without long discussions.”
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Jens Kohlmorgen
Managing Director, ECE Projektmanagement


“At Incheon International Airport, safety and quality performance are paramount. Given our past experience with Otis in Phase 1, we are confident that Otis’ technology, performance and service are an important part of helping us operate the best airport in the world.”
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TaeJeong Ahn
Head of Maintenance Operations, Incheon International Airport