Safety and reliability have been Otis’ foremost concerns since our company’s earliest days. Today, Otis has one of the best safety records in the vertical transportation industry. We work constantly to improve the safety of existing products and develop safer technologies for new products. Otis emphasizes a corporate policy of “safety first” and implements standardized procedures to ensure that every installation and service task is performed the safest way, every time.

Otis products undergo stringent quality and safety testing at our testing facilities around the world.

We operate one of the world’s tallest elevator test towers in Shibayama, Japan. This test tower stands 505 feet (154 meters) above ground and 89 feet (27 meters) below ground.
The Bristol Research Center in Bristol, Conn., United States, is home to the Otis Quality Assurance Center and North America’s tallest elevator test tower—383 feet (117 meters) high.

Passport to Quality
To ensure that our tradition of quality continues, Otis employs a rigorous Product Development Process (PDP). Every new product receives its own “Passport” to the marketplace. With Passport, the entire team—from project managers to senior executives—signs off on product quality each step of the way. All major components are tested under the strict supervision of our engineers to ensure a 20-year life expectancy between overhauls.

We perform more than 20 advanced tests on every piece of Otis equipment, including tests that mimic worst-case operating conditions and ones that simulate the rough ride our products might have during the journey from Otis facilities to installation sites worldwide.