Otis Elevator Company ("OTIS") has created, with, a Web site that is designed solely with its customers in mind, whether they are building owners, building managers, architects or any other person with whom OTIS does business. As such, is intended to be user-friendly and crafted to the specific needs and desires of each individual user. To accomplish this customization, it is important for you, our customer, to understand that we will need to capture certain information from you and that we will endeavor to protect all information and data supplied to us.

This Statement of User Privacy and its attached Terms and Conditions of Use describe the information collected by, our use of that information, and the terms and conditions of your use of this site. We encourage you to read both of these documents carefully before using this site. If you have comments, questions or suggestions on maximizing the value of this site, please contact us via e-mail at

This Statement of User Privacy applies only to personal data collected during visits to this web site. It does not apply to personal data collected offline or manually processed data.

In General
OTIS uses the information voluntarily given by users to enhance users’ experience in the site, to provide interactive or personalized elements on the site and to better prepare future content based on the interests of users. OTIS collects non-personally identifiable information to measure the number of visits to our site and to determine which areas of the site users find useful based upon the amount of traffic to particular areas. OTIS monitors user traffic patterns throughout the site according to a user’s domain name, browser type, and date and time of access, pages viewed, etc.

Personal information is used to respond to inquiries, allow access to specific areas of the site, or access particular accounts, or to customize the site based upon your interests. OTIS will not provide e-mail addresses or other customer information to any organization or partner not associated with OTIS. In some instances, OTIS may provide links to other organizations. OTIS does not control such third-party organizations or sites, and cannot be responsible for the content or the privacy practices employed by other organizations or sites.

Information Gathered
OTIS has designed its Web site so that users can visit without identifying themselves or revealing any personal information unless they choose to do so. Visitors to our Web site are asked to provide personal information if they want to access eService or eDirect applications, register for other reasons and/or sent an email to OTIS. A user that chooses not to provide OTIS with personal information can still access certain portions of our Web site.

Use of Information. OTIS gathers three types of information about users: (1) data gathered through tracking information derived mainly by tallying page views throughout the site; (2) data that users provide when registering as a particular individual; and (3) data that users provide when registering for access to particular accounts with OTIS. Once you register with or have been assigned a specific identification code to access your accounts, we may request that you provide certain information. Our purpose in collecting this information is to provide customized services and content that are relevant to your specific needs and interests.

During site registration, we may request your name, address, postal code, email address, phone number and a general description of your business (e.g. architect, building owner, maintenance customer). In addition to the information noted above, at other times during your use of this site, such as when you access personal data or information, or make a purchase, we may request more detailed and specific information, such as financial data or details regarding a planned project.

OTIS may use the information that you provide at registration to communicate with you regarding (i) new and modified products and services offered by OTIS or (ii) special offers made available by OTIS. You may choose to opt out of receiving such communications from OTIS by sending an e-mail to or checking the opt-out option provided at registration.

Access to Information. Portions of are password protected so that only you have access to this information, except as necessary for OTIS, or its employees or affiliates, to provide the offered services. However, please be aware that Otis partners or contractors may have access to your information to perform certain site or database support and maintenance tasks. OTIS requires these partners and contractors to provide the same level of privacy protection as OTIS. By submitting your personal data you agree to the disclosure of your information to OTIS’ employees, affiliated organizations or partners and contractors for the purpose described above. OTIS will not otherwise share personal information collected from you with third parties without your consent, unless required by law. Please note that OTIS will, under certain circumstances permitted or required by law or court order, to collect, use and/or disclose personal information collected online pursuant to procedures that do not require giving notice or providing other privacy protections (for example, in connection with law enforcement investigations).

Links to Other Sites. During certain uses of the site, you may be linked to a site or product provided by a third party. If you submit information to OTIS to access or purchase any third party’s product or services which are linked to the site, we may need to share this information with those parties so that they may process your request, and supply the product or services that you ordered. OTIS does not control such third-party organizations, and cannot be responsible for the products and services or the privacy practices employed by other organizations.

This Web site uses Google Analytics, a Web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the Web site analyze how users use the site. The information generated by the cookie about your use of the Web site (including your IP address) will be transmitted to and stored by Google on servers in the United States of America. Google will use this information for the purpose of evaluating your use of the Web site, compiling reports on Web site activity for Web site operators and providing other services relating to Web site activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this Web site. By using this Web site, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can prevent analytics data from being collected and transmitted to Google by installing the “Google Analytics Opt-out Browser Add-on” available from Google.

OTIS may use cookies as a part of offering personalized service on this site. Cookies are small text files sent to and stored on users’ computers that allow Web sites, such as, to recognize repeat users, facilitate users’ access to sites, and allow sites to compile aggregate data that will allow content improvements. Cookies do not damage users’ computers or files. We use cookies so that we can offer you information and services which are customized to your interests and needs.

If users do not want cookies to be accessible by OTIS, most browser programs allow users to deny or disable the use of cookies. Please note, however, that cookies may be necessary for the site to operate properly or for certain functionality.

Correcting, Changing or Deleting Information
OTIS allows users to review, update, correct, change, or delete information submitted to OTIS. If you choose to delete information, OTIS will use reasonable efforts to remove your personal information from the OTIS files. To protect the user’s privacy and security, OTIS will also take reasonable steps to verify the user’s identity before granting access. To access, change, or delete your personal information, to report problems with the site, to ask questions or to raise concerns send an e-mail to OTIS through or via You may also access and modify or correct you personal information in a self-service manner on the registration site.

Any personal information collected online regarding a user that has not accessed for a period of more than 2 years will be automatically deleted from our files.

Please note that while we will assist you in protecting your personal information, it is up to you to protect your password and access to this site.

Security and Integrity
OTIS is committed to ensuring the security and integrity of gathered information about users. OTIS has adopted reasonable physical, electronic and managerial procedures to safeguard the personal information that users provide online. These procedures protect the information against unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help ensure the information is accurate and used properly. However, due to the nature of Internet communications, we cannot guarantee or warrant that your transmission is secure. Also, we strongly recommend that you not disclose your password to anyone.

Although OTIS’ Web site is not directed at children, OTIS is committed to complying with all applicable laws and requirements, such as the Children’s Online Privacy Protection Act. OTIS does not knowingly collect information from children under the age of 13. If OTIS learns that personal information relating to a child under the age of 13 has been provided, OTIS will delete that information from its systems.

Periodic Changes
As expands and improves this site, and its related products and services, we will endeavor to refresh this policy. We encourage you to refer to this policy on a regular basis for updates to the policy. This policy will be modified from time to time without prior notice to its users.

Acceptance of OTIS’ Privacy Practices
By using this Web site, you: explicitly consent to allow this website to collect and use information, including personal information, as detailed above; you signify your acceptance of this Statement of User Privacy; and you agree to adhere to the terms and conditions posted on the Web site. If you do not agree with any of these terms, or if you do not consent to the collection or use of personal information, please do not use this site or submit any personal information.