function hideBasics(image,div_handle){
image.src = "img/d60-" + image.id + "_off.jpg";
//div_handle.innerHTML = "";
}
function showBasics(image,div_handle){
if(image == null){
div_handle.innerHTML = "Our vision of making Otis the leader in service excellence must be evident in the actions of every Otis professional worldwide. Likewise, every employee is an ambassador of Otis who must help us achieve our mission of being first in service, first in products and first in performance. Our employees are the Otis brand—the embodiment of the values we share.";
} else {
image.src = "img/d60-" + image.id + "_on.jpg";
div_handle.innerHTML = getBasic(image.id);
}
}
function getBasic(id){
var blurbs = new Object({
basic_1: "We think safety first.
Each employee is responsible for his or her own safety, the safety of other workers and the safety of the riding public. Every employee is empowered to take any action necessary to eliminate the potential for an accident. At the beginning of each work session, we scan the area for hazards or risk of accident. At the end of each work session, we make sure the job site or workspace is clean, tidy and safe. ",
basic_2: "We respond to customer requests promptly.
We answer telephone calls in a standard way and before the third ring: “Otis Elevator Company. (Your name.) How may I help you?” We reply to every customer phone call or e-mail on the same day (leaving a message or e-mail if the customer is unavailable).",
basic_3: "We visit customers every time we are in their building.
We convey a sense of urgency in our work and keep our customers fully updated on our progress. When possible, we check in and check out with them daily, giving a brief overview of the work we have completed. We ask if there is anything else we can do for them and, above all, thank them for their business. If the customer is not there, we leave a card with a note.",
basic_4: "We deliver what we promise—promptly and unequivocally.
By the same token, we do not promise something we know Otis cannot deliver. If circumstances arise that prevent us from keeping a promise, we call the customer immediately.",
basic_5: "When a customer complains, we remain calm.
We listen, empathize and respond with a can-do attitude. We take ownership of the complaint and work to resolve it promptly. We know that every complaint contains an opportunity to exceed the customer’s expectations and transform a negative experience into a positive one.",
basic_6: "We are prepared when going into a customer meeting.
We conclude each meeting with a summary of action items. If a customer asks one of us for something, that person owns that request. We keep track of open action items until the request is fulfilled—and the customer fully delighted.",
basic_7: "We think of ourselves as an extension of the customer’s staff in every building we work in.
We are our customer’s eyes and ears. Where appropriate, we offer suggestions that will help make the customer more successful.",
basic_8: "We remember that we are always on view.
We adopt a pleasant and constructive attitude. A smile goes a long way toward maintaining a positive image. We take pride in our appearance. We take pride in our work. We take pride in our company.",
basic_9: "We ask ourselves: “What does the customer want?”
Then we work to exceed those expectations. We follow up on every job and never assume that any problem has been fixed.",
basic_10: "We are responsible for our own learning and self-development.
By expanding our knowledge and skills, we enhance our ability to help both Otis and our customers.",
basic_11: "We are uncompromising on work quality.
We never pass along errors. We apply Achieving Competitive Excellence (ACE) tools to identify the root cause of a problem, then work to eliminate it.",
basic_12: "At Otis, we succeed or fail as a team.
It’s up to each of us to create a work environment where the needs of customers are met promptly by leveraging Otis’ global network of knowledge and experience."
});
return blurbs[id];
}