Otis Elevator (China) Investment Co., Ltd.
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The world's leading manufacturer of elevators, escalators and moving walkways.
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These commitments guide our everyday interactions with our customers and help us to deliver Service Excellence. By keeping these promises, we will provide outstanding service around the world.
These eight commitments are our promises to our customers.

We will take every action to ensure our products are safe for you and each passenger.

We will be uncompromising on work quality.

We will respond promptly to your requests and keep you updated on our progress.

We will relentlessly follow up on every job, to meet or exceed your expectations.

We will take ownership of any issues and address them in a timely manner.

We will anticipate your needs and be proactive in meeting them.

We will deliver what we promise, on time, with no exceptions.

We will maintain a positive and professional attitude.
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