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The world’s leading manufacturer and service provider of elevators, escalators and moving walkways.
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Your elevator' s performance depends upon the reliable operation of all its components — which is why genuine Otis parts are the most thoroughly tested in the industry.
Otis continuously tests for material stability, endurance and performance consistency. To identify exactly what went wrong with faulty components, the Otis Quality Assurance Center conducts root-cause analysis, and applies all findings to the development of perfected parts.
Parts Testing
Every part receives the same scrutiny: a tiny malfunction can disable an entire system. Otis' rigorous battery of tests includes:
  • Reliability and durability
  • Extremes of temperature and humidity
  • Vibration and thermal-shock
  • Electromagnetic and radio-frequency interference
  • Testing individually and in combination with other parts

  • Parts Replacement
    Components are always replaced by their most up-to-date versions — new parts developed using data from the most comprehensive testing and quality control programs in the industry.
    Parts Inventory
    The centralized Otis service center maintains a complete inventory, for easy access and speedy delivery. And that inventory is immediately accessible to field personnel via Otis' wireless communications network.
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