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NextGeneration™ service
NextGeneration™ service
Otis’ NextGeneration™ service – NGS - is Otis' customised, transparent method of providing maintenance. You will receive detailed reports about the maintenance performed on your equipment via e*Service. NextGeneration™ service allows maintenance to be customised to unit level to optimise the individual reliability and performance of every elevator and escalator.

Individual care
Otis engineers and technicians conduct a comprehensive technical analysis of your individual equipment and, based on this, NextGeneration™ service designs a unique maintenance program for your equipment’s specific needs.

Continuous performance improvement and proactive maintenance
The maintenance performed on your equipment is recorded in an electronic system after every service visit and is critically analysed to identify performance issues. This analysis enables early review and adjustment to the service program to improve equipment reliability.

Automated maintenance system
NextGeneration™ service tracks, prioritises and dynamically schedules tasks to ensure your equipment receives the most effective maintenance. Every procedure is included in the schedule and remains there until the task is completed.

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