Backed by our customer-oriented professionals and advanced information technology, our Non-Otis Equipment Center based in Hong Kong is committed to providing world-class services to our customers and achieving the highest standard of performance as compared to other original equipment manufacturers.
Our worldwide Non-Otis Equipment (NOE) Support Center and Otis Net portal connect Otis’ thousands of field experts worldwide to share their experiences and devise the best solutions for your elevator problems. They are backed by a robust, searchable database of non-Otis equipment knowledge.
We have direct access to worldwide Otis Service Centers based in Hong Kong and Engineer Centers to obtain parts. To ensure superior service, we are committed to:
Conducting on-site inspection before handover of NOE products
Identifying critical parts, sourcing and substituting obsolete parts
Knowledge sharing and training are critical to enhance the technical competency of our frontline employees. Our knowledge management system consists of the following three components to achieve our goals:
A website enables our engineers and technicians to access information about product competence assessment and job site assessment as well as other technical information
A systematic technical library provides employees with comprehensive technical information of different product brands, such as product manuals, wiring diagrams, work instructions, etc.
People and Expertise
We employ a pool of well-trained, experienced engineers and technicians specialized in elevator technology from different brands to provide customers with a one-stop shop service.