Creating a more sustainable business while strengthening our communities


About the background image: Solar panels at our factory in Florence, South Carolina, generate 1.8 million kilowatt hours of electricity annually, nearly 25% of the 500,000-square-foot facility’s annual power requirements.

As a responsible business, we are assessing science-based sustainability targets that align with the Paris climate agreement and the U.N. Sustainable Development Goals that are most relevant to our business and our communities.


We are setting our vision in motion, focusing on what matters most to our passengers, customers, colleagues and society. With foresight and purpose, we connect at a human level and allow people to thrive in a more sustainable and hopeful world that we build together. Our focus:


We constantly strive to reduce the environmental impact of our products, services and operations – improving the performance of our business as well as our customers’ businesses.


We prioritize the health and safety of our colleagues, contractors and the riding public – through the equipment and materials we use and the practices that guide us every day.


We foster a culture that embraces many voices and points of view, and we support our people with training and professional development. We proactively engage the communities around us by supporting causes and projects that make a tangible difference.


We uphold the highest standards of ethics, conducting business with integrity and honoring our agreements. We ensure that our suppliers embrace these same principles.

>30% reduction in factory greenhouse gas emissions since 2015

99+% of all industrial waste generated by factory operations currently recycled

>40% water usage reduction in our factories from a 2015 baseline

50% reduction of Scope 1 and Scope 2 greenhouse gas emissions in 2030 vs. 2019

100% of our factories to be eligible for zero-waste-to-landfill certification by 2025

100% of our factories certified ISO 14001 by 2025


There is nothing more important to us than safety. While not the only measurement of program success, our total recordable incident rate (TRIR) and lost-time incident rate (LTIR) show continuing improvement and reflect what we believe are some of the best safety rates among peer companies.

TRIR down 13% 2015-2020

LTIR down 35% 2015-2020

Otis volunteers in St. Petersburg, Russia, gave students participating in the Made to Move Communities program a factory tour to help inspire the students to develop and think through new approaches to mobility solutions.

Deep commitment to global citizenship

At Otis, we advocate on a range of social issues for inclusivity and sustainable mobility solutions in our communities, with a strong focus on social investments in STEM education. Our colleagues share a long history of supporting our local communities around the world, and we encourage and support their volunteerism. We look forward to doing our part to further shape the world for generations to come.


Made to Move Communities is our new signature program that inspires student innovators to use STEM skills to propose solutions for real-world mobility and access challenges. Strengthened by connections with Otis mentors, students in the program’s first year are focusing their research on inclusive mobility solutions and have taken on the roles of product engineers responsible for identifying and developing solutions to eliminate mobility barriers in communities most affected by the COVID-19 pandemic.

The 2020 – 2021 program is being conducted in 14 schools across nine countries and territories. The program’s goals align with Our Commitment to Change as we expand upon our ongoing commitment to STEM and collaborate with our business partners and educators to build a diverse talent pipeline.

“I love that there is opportunity for us to learn from each other – that’s what makes this program unique. Our volunteers share their knowledge and experience while the students bring their ideas and gain a practical understanding of what it means to be part of a project team at a global company.”

Maria Khrustaleva Program Lead and Manager, Corporate Branding & Social Media, Otis Russia

Stepping up during the pandemic

Otis contributed to the World Health Organization’s COVID-19 Response Fund to support the critical work going on around the world to track the spread of the virus; to ensure that patients get the care they need and frontline workers get essential supplies; and to accelerate efforts to develop vaccines, tests and treatments.